Profile #284414

HF | OSH | CX | CQ | DEIH | EX | TRAINING

Multilingual allrounder with a BSc in psychology and a MSc in human factors in aviation.

15+ years of aviation industry experience as international flight attendant/purser.

Adept in team building, team leadership, team management, customer experience and cross cultural management.

tysk engelsk psykologi human factors holdspiller ledelse people management service excellence customer experience specialist spansk transferrable skills facilitation quality assurance employee experience

Updated 18. marts 2024

My education

2020 - 2022

MSc

Anden uddannelsesinstitution i udlandet

MSc. Human Factors in Aviation - Coventry University, UK

Educational area: Organisation & Ledelse

Period: september 2020 - september 2022

2015 - 2020

BSc.

Anden uddannelsesinstitution i udlandet

BSc. Psychology with Counselling - The Open University, UK

Educational area: Medicinal & Sundhed

Period: september 2015 - august 2020

1999 - 2002

BA i Erhvervssprog

Anden uddannelsesinstitution i udlandet

Oversættelse: tysk - engelsk - spansk
Speciale: økonomi

Educational area: Sprog, Media & Kommunikation

Period: september 1999 - december 2002

My work experience

2005 - now

Purser / People Manager

Lufthansa Group

Teamledelse og kvalitetssikring

Sikkerhedsansvar

- Customer experience management og service

Work area: Transport & Logistik

Period: februar 2005 - now

My skills and abilities

Skills

customer experience management facilitation human factors ledelse oversættelse people management psykologi safety service excellence

Skills at working proficiency

engelsk spansk tysk

My preferences

Job type

Deltidsjob Freelance Fuldtidsjob Ph.d. & forskning

Work areas

Forskning & Udvikling Ledelse & Planlægning Medicinal & Sundhed Projektledelse Rådgivning & Support

Location

Storkøbenhavn Udlandet (Norge) Udlandet (Sverige) Udlandet (øvrige) Vestsjælland