Video Quality (Technical) Specialist

ABOUT ESOFT

Esoft is one of the world’s leading real-estate tech companies specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.

Our customers are real estate agents and property-marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality. The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.

To learn more about our company’s business and culture, please visit: https://esoft.com/int/

At Esoft, we encourage all applicants from minorities, women, the people with disabilities and all other qualified applicants.

THE ROLE:

This role oversees quality control through addressing customer complaints and implementing solutions. It includes regular checks, audits, and staff evaluations for proactive quality maintenance. The focus is on refining production workflows, providing tailored training, and integrating new technologies for continual improvement in internal processes.

SCOPE OF WORK

1. Client complaints

- Investigation of customers’ complaints: Analyze the root cause of complaints and reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.

- Propose and implement short-term and long-term solutions for quality issues.

- Coordinate with other stakeholders to ensure the agreed solution are followed and implemented.

2. Maintaining quality (Pro-active)

- Random check -Double check -SOP Audit -Production staff performance review

3. Quality system procedures

- Design and update workflow of producing a product

4. Quick re-train, coaching & Assess and deliver assigned form of training:

- Develop individualized and group training programs that address specific business needs

- Help building up E-Learning system

- Ensure Trainees access the platform.

- Organize & manage classes and track training calendar both offline & online in areas of technical assignment.

- Evaluate trainee’s platform using, technical skills periodically to ensure effectiveness after training.Set up a trainee evaluation system for timely improvement.

- Implement effective and purposeful training methods and core tools and techniques training that provides a solid foundation for entry into live production.

5. Internal production optimization

- Come up with new ideas for optimization and follow Design thinking framework (Ideate -> POC -> Test -> Implement)

- Implement optimization, new technology, new software into production

REQUIREMENT

• Minimum 3 years working experiences with video making/filming

• Proficient in using Adobe Premiere or Final Cut Pro

• Able to communicate in English

WHAT WE OFFER

We offer you an opportunity to continue building your career in an international and successful company with market-leading, innovative solutions. In every business unit and in every office around the world, Esoft has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide an interesting workplace, where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.

WE LOOK FORWARD TO HEARING FROM YOU

To apply, please send your CV to email address: recruitment@esoft.com or anh.pth@esoft.com with the title [Esoft] - Video Quality (Technique) Specialist - Full name