Join Us as a Change and Service Request Manager - Drive Excellence in IT Services!
Are you ready to embrace a pivotal role that bridges our esteemed customers and our dynamic Global Projects team? Aeven is seeking a dedicated Change and Service Request Manager who is passionate about customer-centric approaches and process enhancements within Service and Change Request Management.
Why Aeven?
At Aeven, we're committed to transforming our customers' experiences by delivering top-notch services and optimizing processes. As a Change and Service Request Manager, you'll have the opportunity to drive customer satisfaction and contribute significantly to our global projects.
Your Responsibilities:
As a Change and Service Request Manager, your mission will be to enhance and streamline customer experiences by:
- Change Management Processes: Overseeing the change management lifecycle, from planning and approval to implementation, ensuring all changes are well-coordinated, controlled, and aligned with customer requirements.
- Processing Customer Requests: Skilfully handling various customer requests, including urgent enhancements, to ensure swift and effective execution.
- Collaborating with Architects: Engaging with our architectural team to assess and validate requests, aligning them with our customers' needs and expectations.
- Ownership and Performance Management: Demonstrating full ownership and accountability for requests while effectively managing key performance indicators to deliver outstanding results.
- Efficient Communication and Coordination: Facilitating seamless internal and external communication, meticulous planning, and coordination of implementation in close collaboration with our dedicated technicians.
- Decision-Making and Stakeholder Engagement: Making informed decisions to approve or reject requests, followed by clear and transparent communication to all relevant stakeholders.
Your Qualification and Experience
- Solid background in IT services or a similar technical environment, with experience in managing both change requests and customer service requests.
- In-depth knowledge of ITIL change management practices.
- Excellent communication and interpersonal abilities.
- Decision-making skills with the ability to assess and manage risks and ensure that changes and requests are implemented efficiently.
Employee benefits
- Up to 6 weeks of paid time off (5 weeks and the additional week of paid time-off is available after your first year of employment with Aeven)
- 5 sick days per year
- Flexible working hours
- Possibility to work from home
- Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
- Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)
- Referral bonus (20,000 – 60,000 CZK)
- Free snacks on Mondays and monthly get-togethers
- Free fruits and vegetables every day
- Height-adjustable tables
- Co-working offices in Ostrava and Brno
- Czech language lessons
- Annual flu vaccination for free
At Aeven, we’re on a mission to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we need sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.
When you join Aeven, you join a culture of expertise, inclusion, and growth where people matter. Your professional growth is valuable to us, and we will support you all the way – whether you ‘re interested in developing greater depth within your area of expertise, want to broaden your scope of skills, or wish to pursue new roles in our organization.