Customer Service Management Graduate Program



Are you ready to make your mark on the digitalization of the future? Our world is IT and technology and we love it! So - if you love IT and technology, then KMD could be the right place for you to log-in. We hope to welcome you on the 2nd of September 2019, for the next chapter of your career!

The Customer Service division in KMD is a part of the Business Unit Central government. In Customer Service we have several different tasks ranging from daily handling of customer service over incident management to education of KMD WorkZone users. 

About us
KMD is Denmark’s largest software company and a leading supplier of mission-critical software, solutions and IT services primarily to Denmark’s public sector and with a growing footprint in the private sector and in the Nordics.

The Customer Service Division is integral to KMD’s success – our daily contact with KMD’s customers ensure, that the solutions we deliver are used to their full potential and runs as smoothly as possible – and that our customers are happy. You will have a central role, in teaching users of KMD WorkZone how to use our systems optimally and to offer them continual sparring and support.

About the program
As a graduate, you hold a business-critical position throughout the program while attending courses and certified exams. You are exposed to real life IT- and business problems, and you work hands-on to create solutions, solve issues and collaborate with a variety of people, both externally and internally.

During the 18-month journey, you will attain:

  • Certifications to become a certified IT instructor – e.g. using the Herskin method
  • An ITIL4 Foundation course, courses in customer management and internal courses in KMD to make sure that you have optimal chances of becoming a success in your new job
  • An opportunity to make your mark on WorkZone - Denmark’s leading ECM solution – we are looking very much forward to hearing your input!
  • Valuable skills within customer management, incident management and teaching

In the graduate program, you will:

  • Follow a structured development program tailored by your manager to ensure your professional and personal growth
  • Join a strong network of dedicated individuals
  • Acquire a vast technical skill-set and develop a profound knowledge within your area
  • Be offered a position within your field once you are finished
  • Get to try several different tasks to determine where your preferences lie

There are multiple possible outcomes once you finish the 18-month program. You could become a Delivery Manager, Team Lead, responsible for the education team or an Incident Manager – it depends on your preferences and in what area you excel during your graduate program.

About you
We are looking for the best and brightest graduates. You have recently graduated and hold a relevant bachelors or master’s degree within e.g. business informatics, global business or an equivalent degree from a university.


You are:

  • Extroverted and thrive in an environment where you interact with a broad range of both internal and external stakeholders very day
  • Structured and organized – you love designing processes and watching them work
  • Patient and can keep a calm head in a busy environment
  • Passionate and curious with a future-oriented mindset
  • An excellent communicator and have great collaborative skills
  • Fluent in Danish and English

How to apply
Apply by filling in the application form before 30th of April. Upload your CV, and a motivation letter, which express why we should choose you for this opportunity. Remember to attach your certificates (including your grades) when you upload your application. If you have not finished your Master yet please upload your latest grades.

The interview process will start in March 2019 and we will be meeting candidates for interview continuously, so send your application as soon as possible.

Learn more
Visit If you have any questions, feel free to contact Director Charlotte Tang-Pedersen on 25104345 or Recruitment Partner Henriette Larsen on 20747589.

Ansøgningsfrist d. 30.04.2019

Angiv venligst i din ansøgning, at du har set opslaget i

Marketing & Business
Teknik & Teknologi
IT - Netværk & Telekomm.
IT - Software
Internet & Multimedia
Rådgivning & Support

KMD A/S - hurtigt overblik

KMD er blandt nogle af Danmarks største it- og softwarevirksomheder. KMD leverer it-løsninger til erhverv og det offentlige

Lautrupparken 40-42
2750 Ballerup
Logo: KMD A/S
Efterspørgsel efter nye talenter

Hvilke jobtyper og arbejdsområder udbyder vi normalt og hvor mange nye talenter søger vi efter?


Følg vores aktiviteter på LinkedIn.


Få mere info omkring vores virksomhed på vores egne websider:

KMD A/S i Google

Er der andre informationer om os, som du burde vide? Se, hvad en Google-søgning siger.
Vi benytter cookies til statistik, sociale medier, bedre brugeroplevelse og advertising via tredjepart. Brug af sitet forudsætter accept af vores privatlivspolitik. Accepter