Support our merchants and integrators by being their key point of contact!
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We are looking for a service-minded and technically oriented professional to join our Merchant Integration team who supports merchants and partners throughout their integration journey.
In this role, you will be a key point of contact for integrators during onboarding, helping them succeed by providing guidance, troubleshooting, and clear communication.

Get an idea of the role
You will work closely with merchants and external integrators during their development and onboarding phase. Your main focus will be to lead onboarding projects from start to finnish, ensuring a smooth and predictable path from development to production.

You will act as a bridge between external partners and internal technical teams, helping explain requirements, clarify integration flows, and ensure progress across multiple ongoing integrations.

Key responsibilities

• Act as a primary contact for merchants and integrators during the integration and onboarding phase.

• Actively support integrators during development by explaining requirements, clarifying technical questions, and helping them understand our integration flows, APIs and plugins.

• Troubleshoot integration-related issues and collaborating with internal teams to identify the cause of errors or unexpected behavior.

• Drive ongoing merchant integrations forward and ensure steady progress throughout the onboarding process.

• Ensure that acceptance criteria are met before merchants move forward to production.

• Maintain the onboarding pipeline by keeping integration status up to date and following up post go‑live.

Who you are

• You enjoy working in a support-oriented role with a strong technical touch.

• You are comfortable communicating with developers, merchants, and non-technical stakeholders.

• You have a good understanding of system integrations, APIs, and technical flows.

• You are patient and pedagogical, combining solid project management skills with a clear and structured approach to explaining complex topics.

What we offer

• A hands-on role with strong focus on merchant success.

• Daily collaboration with merchants, integrators, product teams, and engineering.

• The opportunity to influence and improve onboarding flows and integration support processes.

• A collaborative environment where clarity, communication, and support quality are highly valued.

Resurs in brief
At Resurs, we make everyday finances easier through innovative and customer-focused solutions. With customers across the Nordics and more than 800 colleagues, we are committed to creating long-term value for individuals, businesses, and society. Recognized as a career company for the past six years, we put strong emphasis on both personal and professional growth. We want to make a difference by striving to be our best, acting with kindness, and building trust through clarity and collaboration. Our heart beats strong and it shows in everything we do.

Although we are based in the Nordics, our team is enriched by the breadth of perspectives brought by colleagues from different countries. We foster a welcoming and supportive culture, where collaboration drives us to achieve the best outcomes for our users.

Apply today!
Don’t wait to send in your application. Selection and interviews take place on an ongoing basis, and the position may be filled before the last application date.

We look forward to hearing from you!

Important information
On final candidates, we carry out a detailed background check via an external company.

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Department
Commercial

Locations
Stockholm, Helsingborg, Malmö

Employment type
Full-time