Account Manager Assistant, Saxo Institutional Service

About the Job:

Are you our new service-oriented Account Manager Assistant? Do you have an interest in financial products and building strong relationships with Tier 1 institutional clients? Then we would love to invite you to join our Institutional Service team in Copenhagen.

We are looking for an energetic colleague, who can help us support our biggest partners and clients.

We take pride in high satisfaction and aim to improve the overall customer relationship. The Institutional Service desk is the key point of contact for all day-to-day operational queries, as well as complex issues for our institutional clients. You will be responsible for delivering a high level of service to a portfolio of white labels, introducing brokers and financial clients.

Responsibilities:

• Key point of contact for day to day, operational queries and escalations for your own portfolio of institutional clients
• Actively participating in the development of our partners through education
• Dealing with clients’ queries and resolving escalations
• Investigating partners’ requests together with specialists and relevant stakeholders
• Identifying customer needs and being the voice of the client within our organisation
• Owning small projects to improve/develop services that result from customers´ needs

Your profile

People excelling in this role have strong communication skills, an organised and structured approach to problems and operate with a high sense for details.

A passionate “can-do” attitude will help you build the right support network, and willingness to take ownership is essential to solve your partners’ issues promptly and efficiently.

As we operate at a high pace, you should thrive in a dynamic environment with focus on setting the right priorities in the best possible timeframe.

This position is very versatile, so you will be more likely constantly challenged, instead of following the same fixed set of tasks.

In addition we require:

• Min. 1 year of account management, middle office or client facing operational role in the financial industry
• Bachelor’s degree or higher
• Fluent in English (& fluency either Danish, Spanish, Portugese or German is beneficial)

We offer :

We get curious people invested in the world

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.

You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

How to apply :

Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!

Location: Headquarters