Customer Success Manager

Are you ambitious and driven to be part of an international Customer Success team in a growing, Danish based SaaS company?

Bloom is assisting our client in the Copenhagen area in hiring an enthusiastic Customer Success Manager with SaaS experience.
You’ll join a team dedicated to delivering world-class services and maximizing customer ROI. In this role, you will play a key part in driving customer adoption, building long-term relationships, and ensuring the success of a global customer portfolio.

Your responsibilities

• Manage a portfolio of strategic customers, guiding them through the customer lifecycle and ensuring long-term success.
• Build strong relationships with key stakeholders to drive product adoption and business value.
• Help customers maximize the value of the solution by aligning features and capabilities with business objectives.
• Act as a trusted advisor, building credibility with both operational and executive stakeholders.
• Monitor customer health and adoption, identifying opportunities for improvement and growth.
• Proactively address risks, develop mitigation plans, and collaborate internally to reduce churn.
• Connect customers with the right resources, including training, documentation, and subject-matter experts.
• Represent the voice of the customer by sharing feedback and insights with the Product team.

Your skills and qualifications

• Experience in Customer Success within an international SaaS environment is preferred, and we value candidates with a proactive mindset and a strong desire to learn and grow.
• Strong stakeholder management and relationship-building skills, ideally with strategic or enterprise customers.
• Familiarity with structured Customer Success methodologies and modern CS technologies.
• Fluent English with excellent written and verbal communication skills.
• Analytical, structured, and proactive, with a strong digital mindset.
• Collaborative and customer-focused, with an interest in product development and business growth.

The company offers

• A key role with significant impact and responsibility.
• The opportunity to join a fast-growing SaaS company with talented colleagues.
• Excellent opportunities for professional and personal development.
• A flexible and diverse workplace with a strong focus on work-life balance.
• An international environment with colleagues across multiple countries.

About the company
Our client is a Danish-founded SaaS company that helps global enterprises with digital adoption and software training – enabling employees to learn complex systems faster and more effectively. With a growing international customer base and offices across multiple countries, the company is in an exciting growth phase, expanding its Customer Success organization to support customers across Europe.

Interested?
We in Bloom are actively reviewing applications and look forward to receiving your English application and CV as soon as possible.
If you have questions, please do not hesitate to contact Director Sara Juhl at Bloom via [email protected] or +45 2086 0865.