Sr IT Operations Support Engineer (Adobe/SAS Marketing Automation)

Gdynia, PL, 81-537 Taastrup, DK, 2630 Stockholm, SE, 111 46 Gdańsk, PL, 80-309 Helsinki, FI, 500

Job ID: 23314 We are now looking for Data Operation Expert to manage and support the Marketing Automation application with Adobe Experience Platform and Adobe Journey Optimize.

At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger. About this opportunity
Welcome to the Group Data Management and Data Operation team. We add value by providing data and analytics solutions to the rest of the Nordea. As the Adobe/SAS Marketing Automation Support Engineer, you’ll play a valuable role in becoming a Subject Matter Expert around application management including different compliance and life cycle management aspects. In your role, you will be working closely with our application owners and provides and supporting them to ensure our applications meet the expected Nordea standards.

Examples of the solutions we enable via our agile release trains are Common Data Platform (CDP), business data marts, Marketing Automation, AI & Machine Learning application etc.

This is an opportunity for you to be part of taking Data @ Nordea to the next level and to collaborate with different organization units and teams across the Nordics, Poland and India. What you’ll be doing:

• Maintain Journey Optimizer features such as journey orchestration, triggers, automations, actions, messages and offer
• Creating and managing journeys, campaigns, landing pages, assets, and reports in AJO
• Eager to learn new technologies and evaluate new product features
• Should have Excellent communication, presentation, and problem-solving skills

The role is based in Gdynia; Copenhagen; Gdańsk; Helsinki; Stockholm. Who you are Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us. To succeed in this role, we believe that you:

• Collaborate with the Application Owners & Provider and support them in doing the right things
• Become the subject matter expert around Adobe/SAS application
• Facilitate different kinds of application management processes e.g:
  • Risk management process to ensure we manage our risks in a pro-active and structured manner (RATIS)
  • Application assessments (e.g. compliancy checks)
  • Annual budgeting
  • Drive and coordinate different ad-hoc initiatives and projects that arise around our application landscape

Your experience and background:

• Knowledge of any marketing automation tool preferred Adobe Experience Platform and Adobe Journey Optimizer
• Hands-on experience with Hadoop ecosystems, SQL, APIs and basic UNIX commands
• Working knowledge of data management

If this sounds like you, get in touch!

Next steps Submit your application no later than 10/01/2025. For more information, you’re welcome to contact Parag Purushottam Dhonde at [email protected]. At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

For candidates in Sweden: For union information, please contact [email protected] or [email protected].

For candidates in Poland: Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf.

We reserve the right to reply only to selected applications.