Sales Support Coordinator

Do you have a natural flair for excellent customer service and administrative sales tasks? And do you want to be a part of an ambitious company in the heart of the furniture industry? Then Actona Group is currently seeking a Sales Support Coordinator to be part of a dynamic team where we accelerate solutions for our customers.

About the job
As a Sales Support Coordinator, you will be part of ensuring a seamless and positive experience for our B2B customers during the after sales process. Your responsibilities will include communication with the customers, responding to their inquiries, providing them with insightful information, and addressing their needs with a customer-centric approach.

It is important that you focus on maintaining our high standard of service and attention to detail, as it is a crucial part of fostering long-term relationships with our valued customers. You will be assigned a portfolio of customers which you together with the Key Account Manager will be nursing and ensuring the growth and prospering of.

Your role will also include the following responsibilities

• Perform administrative tasks efficiently and with a focus on continuous improvement.

• Confirm and register orders while identifying opportunities for digital optimization.
• Maintain accurate customer information in our systems.
• Handle customer inquiries with a proactive and solution-oriented approach.
• Respond to customer inquiries via email and telephone in a professional manner.
• Support the sales team with a focus on collaboration and streamlined processes.
• Work closely with other departments to ensure a customer-centric approach.
• Contribute to process optimization and embrace digital tools in daily tasks

Who are you?
You always seek to keep the customer in focus, create solutions, and treat them respectfully. You thrive with administrative tasks, meeting deadlines, and prioritizing. Creating a great customer experience and sales are your natural interests.

At Actona Group we believe in teamwork and in celebrating success together, and it is therefore important, that you can both work in teams and independently. We believe in giving responsibility and expect you to take ownership of your tasks.

We imagine that this will describe you as well

• Strong communication and interpersonal skills
• Ability to prioritize tasks and good at time management
• Great customer service skills
• Thriving in a structured and routine-oriented work environment
• A positive attitude
• Strong attention to details
• Fluent in Danish and English
• Experience from a similar role would be preferred

Interested? Then don't hesitate to send us an application.

We look forward to hearing from you.

Work location - Holstebro

Start - As soon as possible

What you can expect from Actona Group

• A dedicated team with good colleagues.
• You will be part of an informal and flexible work environment where we celebrate successes together.
• A workplace that takes care of its employees with appreciative care and benefits.

You can also read more about what it is like to be employed at Actona Group here.

https://actonagroup.dk/karriere/moed-et-medlem-af-vores-actona-team

Data protection statement
https://actonagroup.dk/forside/persondatapolitik

Actona Group
Actona Group A/S has a clear vision: We want to be the most value-adding global furniture partner. For the past 40 years, Actona Group has specialized in supplying modern furniture to the world’s leading furniture stores, and our furniture is sold in 90 markets worldwide.

Actona Group is on a sustainable journey. We want to create an even bigger, stronger, and more sustainable company. We will create continued growth and value-adding services for the benefit of our customers and partners. With a sustainable focus, we also want to minimize our environmental impact.

Facts about Actona Group:

• 2500 employees worldwide and revenue of app. DKK 2,8 billion.
• Headquarters, showroom and European distribution centre in Tvis, Denmark.
• Furniture productions and local administrations in China, Lithuania, Poland, and Ukraine.
• Trading company in China.
• Part of Lars Larsen Group

We accept CVs and applications in both Danish and English. The interviews and most of the daily work will be in Danish.

If you have any questions, please contact Peter Bach Nielsen
[email protected]