Network Operator - Ensure stable connectivity for end users

Would you like to make a difference for our customers by helping them enjoy uninterrupted mobile, TV, and internet connections? Do you have the desire and ability to respond quickly to challenges? Do you take pride in collaborating with our customers and internal partners to resolve issues swiftly and efficiently? If so, we are ready to offer a position as a Network Operator.

We lift together and celebrate good collaboration
You will become part of our Network Monitoring Center (NMC), which consists of 11 colleagues who all take great professional pride in their work. We focus on sharing knowledge between colleagues, and you will quickly learn the various disciplines required for the job. We offer continuous training and certifications because we want to invest in you and your development. Additionally, we are a team of diverse profiles who excel at collaborating to get things done right the first time.

"When I started at NMC, I quickly noticed that it was a department characterized by a high level of professionalism combined with a good social environment," says future colleague and Network Operator Mads Amstrup. "I quickly realized that everyone does their best to help each other with the daily tasks to ensure they are completed as well as possible," he concludes.

Our values of Community, Responsibility, and Innovation are embedded in our business and that affects our behaviour, because we believe that well-being, competence, and performance go hand in hand.

We ensure a stable and efficient network
Your daily work will be diverse and varied depending on the incidents we receive. You will become the "go-to person" for many people inside and outside the business, and you will naturally have a wide range of contacts.

We monitor the network infrastructure based on various technologies within mobile, fiber, and Coax networks. The systems are monitored around the clock to quickly address and troubleshoot issues. We strive to stay ahead with service of planned work and respond promptly to affected customers in case of an outage. This work is carried out through various channels such as email, SMS, website, etc.

Your primary tasks will include:

• Network monitoring
• Advanced troubleshooting
• Optimizing internal processes and systems
• Internal documentation and logbooks for reporting
• Targeted communication to customers as needed and through the appropriate media

You will be part of our shift rotation, which includes shifts around the clock. We organize the shift schedule within the department and are good at helping each other with shifts to ensure that everyones needs are met. The varying working hours are, of course, compensated with additional pay.

Good service and technical flair go hand in hand
You are a skilled communicator, have a good sense of humour, and work ambitiously with your tasks. You thrive in a job where every day is different and in a company where things are constantly changing and evolving.

Your education is not important to us. You might currently be in a technical support department, working as a technically skilled 2nd line customer supporter or as an IT supporter who wants to try working with networks and customers. Knowledge of ITIL4 IT Service Management or a similar framework is considered an advantage, as is experience with mobile network monitoring. Otherwise, we will naturally prepare you for the tasks.

The most important thing for success in the job is that you want to work with technology and networks, and you enjoy communicating with many people. Additionally, you have a strong motivation for service. We work based on ITIL principles, so familiarity with them is an advantage.

It is a prerequisite for employment that you can obtain security clearance and maintain it throughout your employment.

Would you like to make your mark on customer experience?
Can you see yourself in the role we've described? If you have any questions about the position, please contact Manager William Vang Binggeli at 22 28 65 40 or [email protected].

We see diversity as a strength and therefore encourage all qualified individuals, regardless of background, to apply for the job. We conduct interviews on an ongoing basis and will remove the job advertisement once we have found the right candidate, so please send us your application as soon as possible.

We look forward to hearing from you.