Game Experience Moderation Manager, LEGO® GAME

Job Description
Are you passionate about creating safe and engaging gaming experiences? Do you have the skills to navigate the dynamic world of user-generated content?

Join us as a Game Experience Moderation Manager, based in either Billund or Copenhagen, and help ensure our games are fun, creative, and secure for everyone. Build your career brick by brick at the LEGO Group!

Core Responsibilities
As a Game Experience Moderation Manager, your core responsibilities include:

• Audit and review user-generated games, including text, images, videos, gameplay, features, and 3D models.
• Address inappropriate content reports and identify optimization opportunities to improve efficiency and reduce risks.
• Serve as the main contact for external partners, like Epic Games, ensuring game moderation aligns with LEGO Brand guidelines.
• Advocate for user and business needs, providing insights and reports on moderation processes and user appeals.
• Collaborate with online community peers, identify emerging risks or trends within the UGC space that may require updates to the moderation process.

Play your part in our team succeeding
The LEGO GAME ambition is to demonstrate that games based on the LEGO Idea can be the most fun, creative and collaborative, while being safe. Developed for everyone and loved by children and families.

Please note: This is a position based in Billund – alternatively Copenhagen, Denmark. Our flexible working model allows employees to work 2 days/week from home (3 days in the office). Relocation support is not offered for this role.

Do you have what it takes?

• Significant experience in a similar role, ensuring brand safety in a global, gaming-focused organization.
• Technical understanding of UGC ecosystems, creator economy, gameplay mechanics, and moderation tools.
• Strong analytical skills for assessing content against brand guidelines and providing feedback.
• Effective interpersonal and communication skills, with experience in resolving user appeals positively.
• Ability to work across multiple layers & time zones
• Experience navigating complex IP and brand guidelines, with legal collaboration preferred.
• Familiarity with risk assessment and mitigation strategies in digital gaming; a relevant bachelor's degree is preferred.

Build your career brick by brick at the LEGO Group.
"In this role you'll be at the forefront of shaping and delivering best-in-class game moderation across the metaverse, delivering critical business value and ensuring safe, engaging and meaningful experiences for the LEGO Group’s audiences!"

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. For all candidates, if you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

• Location
  • Billund, Denmark
  • Copenhagen, Denmark
• Job ID:
  0000022402
• Category
  Creative & Design