Service-Now ticket sys.Microsoft ActiveDirectory,Powershell, Windows 7 og 10(Account,Hardware,installation,troubleshooting,Audio og video,System setting),o365(Sharepoint,Skype for business,K-drive,shared folder,word,excel,powerpoint),ActiveDirectory,MicrosoftIdentity Manager, making, solving and closing the cases in service system (ServiceNow).Dokumentation and Guide .Remote-tools/Support VPN/Active.D/Microsoft Identity Manager.Preparation, setup and delivery of computers, mobile phones and iPads.Troubleshoot hardware and software and make replacements and minor repairs. Window administrator, Sharepoint,Delivering new hardware(installation new software/New Laptops) ,changing users docking station,screens,headsets,Keyboards,Mouse. Test new application versions for staff IT equipment and printers,Support Dell og Lenovo Pc,Backstorage data,oplader ,Maintenance and help with AV and video equipment in meeting rooms. Direct FlyingTiger customer / user contact, slack, Cloud.New onboarding offboarding of users,Mac,Lenovo hardware and software Support,Intunes. Microsoft Dynamics AX.

Net Full stack Web Developer

Sccm administrator, Service-Now ticket sys.Microsoft ActiveDirectory,Powershell, Windows 7 og 10(Account,Hardware,installation,troubleshooting,Audio og video,System setting),o365(Sharepoint,Skype for business,K-drive,shared folder,word,excel,powerpoint),ActiveDirectory,MicrosoftIdentity Manager, making, solving and closing the cases in service system (ServiceNow).Dokumentation and Guide .Remote-tools/Support VPN/Active.D/Microsoft Identity Manager.Preparation, setup and delivery of computers, mobile phones and iPads.Troubleshoot hardware and software and make replacements and minor repairs. Window administrator, Sharepoint,Delivering new hardware(installation new software/New Laptops) ,changing users docking station,screens,headsets,Keyboards,Mouse. Test new application versions for staff IT equipment and printers,Support Dell og Lenovo Pc,Backstorage data,oplader ,Maintenance and help with AV and video equipment in meeting rooms. Direct codan customer / user contact

Customer Support & Analyst • Leo-Pharma(HCL Göteborg)
Telefon and Remote Support of windows 7 and 10, Process the tickets(ServiceNow) resolving incidents by contacting users and investigating the incidents/Remote-tools/Support VPN/Active.D/Microsoft Identity Manager,Supporting user in workplace regarding different devices,Printers(Replacement of toners/8Network/software).Moving/installing/maintaining users workplace setup,Iphones/Android phones/tablets/ipads configuration. Delivering new hardware(installation new software/New Laptops) ,changing users docking station,screens,headsets,Keyboards,Mouse. Troubleshooting mobiles and laptops(Hardware/Software) and printers,Supporting Dell and Lenovo Pc,Backstorage of data,chargers,Supporting meeting rooms(installing/troubleshooting meeting devices and software like skype for business) . Citrix apps.