Customer Success Manager
GomSpace A/S
Ambitious Space Company is looking for a Customer Success Manager for Products BU
Embark on a mission to ensure the stellar satisfaction of our esteemed customers! As a Customer Success Manager, you will play a crucial role in ensuring the satisfaction of our returning customers. Working closely with the sales team, you will be the voice of the customer within GomSpace, managing post-procurement communication and overseeing the delivery process. This position requires close interactions and collaboration with various departments, including manufacturing, engineering, finance, and R&D.
Responsibilities:
- Manage communication and administrative aspects for returning customers and orders.
- Support sales managers in recording orders and initiating internal actions for deliveries.
- Collaborate with the sales coordinator to ensure a smooth post-procurement process and timely delivery, taking charge of the customer experience from order placement to successful delivery.
- Act as the primary point of contact for post-procurement commercial questions and inquiries.- Utilize GomSpace’s CRM and ERP systems actively to ensure timely and accurate information dissemination to stakeholders.
Requirements:
- Bachelor's or Master's degree in commercial studies.
- B2B sales, account management or customer-support experience, preferably in technical and/or service sales with international customers.
- Self-driven, positive, and forward-looking individual with a customer-centric approach.
- Ability to manage multiple customers and orders, maintaining a focus on improving customer experience.
- Strong team player with the initiative to act independently in a fast-moving environment.
- Integrity, honesty, and respect for others are our fundamental values.
JOIN OUR MISSION
You are welcome to send your application in either Danish or English. Interviews will be conducted on a continuous basis. If you have any questions with regard to the position do not hesitate to contact Dalia Kutkaite Qvist on +45 53 500 485 or [email protected].
Workplace will be at our premises at Langagervej 6, Aalborg, Denmark. Salary and start date will be individually negotiated.
We kindly draw your attention to the fact that we do not receive applications and resumes via e-mail or by personal appearance. This is to protect and show consideration for your personal information. Apply for the job by following the link below.
About GomSpace | GomSpace is a globally leading designer, integrator and manufacturer of high-end nano and microsatellites for customers in the academic, government and commercial markets. Our positions of strength include systems integration, smallsatellite subsystems and advanced miniaturised radio technology. Our international team is devoted to understanding our customers’ requirements and deliver flawlessly. We are listed in Stockholm (GOMX), headquartered in Denmark and have subsidiaries in Sweden, Singapore, France, North America and Luxembourg. We are more than 150 employees servicing customers in more than 55 countries. Learn more on www.gomspace.com
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