Global Retail Operations Specialist

Global Retail Operations Specialist City: Copenhagen V Country/Region: DK Application Deadline: 3rd of May 2024 We are currently seeking a highly skilled and motivated individual to set global standards for Global Retail Operations and identify operational efficiencies that will contribute to Pandora’s continued success, all while collaborating closely with stakeholders located all around the world.

Elevate operational excellence in the world’s largest jewelry company
As Global Retail Operations Specialist in Retail Excellence, you will be part of an exciting business area under the Chief Commercial Office where you get the opportunity to work in an international hub of can-do spirited, passionate, and performance-driven people. You will be responsible for supporting the development of operational excellence and driving process improvement related to front-of-house activities while collaborating closely with regional stakeholders and multiple functions located at the global office in Copenhagen. Focus areas will include communication and daily operations while upholding high standards of quality and service that Pandora is known for. Furthermore, key responsibilities include:

• Support the development and implementation of global standards and operational efficiencies for front-of-house operations, including daily team operations and communication.
• Document global standards and operational efficiencies within the Global Retail Playbook
• Act as subject matter expert (SME) and consult on cross-functional strategic initiatives with diverse teams across the organization, including (but not limited to) commercial, training, and technology teams
• Communicate with regional market teams and conduct visits to identify best practices and areas of opportunity
• Facilitate regular communication with market retail operations teams, with the goal of collaborating and coaching to ensure a high level of productivity and efficiency
• Collaborate with cross-functional teams to ensure seamless coordination of operational activities that support and drive a high level of customer engagement and selling activities
• Stay informed about industry trends and best practices in retail store operations, and implement relevant strategies to improve efficiency and effectiveness

A commercial project management mindset
We imagine that you possess a genuine interest in retail and branded consumer goods, and you place the customer at the heart of everything you do. You are commercially minded, driven by impact and results, strong communication skills, and the ability to influence others. You have a proactive and ambitious “doer” mentality, and you can deal with ambiguity and uncertainty in a dynamic, changing, and fast-paced environment. In addition, we hope to see that you have:

• 1-3 years of retail experience, specifically as a Store Manager, District or Regional Sales Manager, Retail Operations Manager or similar
• Excellent organizational and problem-solving abilities
• Demonstrated ability to support and execute projects
• High degree of proficiency in English
• High degree of proficiency in MS Word, Outlook, Excel, and PowerPoint
• Strong communication skills, with a demonstrated ability to communicate across an organization and diverse teams
• Ability to work both independently and in highly cross-functional teams
• Working in a dynamic, changing, and fast-paced environment.

Additional information
Global Career Band 5 - Specialist

Reporting to: Global Retail Development Manager

Travel: Estimated 10-15 days per year

Did we get your attention?
We hope you got all your questions answered and feel confident applying for this position, however if you have more questions regarding the position, please contact:

Niclas Jeppesen
Global Recruiter
[email protected]

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com.

Icing on the cake
You will be working out of our beautiful Head Office in Copenhagen V, established in 2016 and designed to unite and inspire our teams. Besides our beautiful interior design we are also proud of our LEED Gold Certification for Energy and Environmental Design. This means that we use as few natural resources as possible and that we use them with respect. The result is a professional and dynamic space that is unique, comfortable and inspirational – and delivers a true Pandora experience to anyone who works here or comes to visit.

About Pandora
Established in 1982, Pandora designs, manufactures and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora’s products are available in more than 100 countries on six continents through more than 6,500 points of sale, including around 2,500 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 32,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand, using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 28.1 billion in 2023.

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.

Apply now »