Service Operations Officer

Taastrup, DK, 2630 Łódź, PL, 93-281

Job ID: 23380

We are now looking for a Service Operation Officer to join our team and make a difference.

At Nordea, we see that the world is changing fast – and we want to be one step ahead of the curve. That’s why we’re deeply committed to providing the financial solutions of tomorrow to our customers. We’re creating an agile environment where we experiment and grow together – and we need your ideas and unique background. With us, you’ll be in good company with a chance to make your mark on something bigger.

About this opportunity

Welcome to the Settlement DK team. We add value by securing timely settlement of a wide range of securities products on the Danish market. We work in close collaboration with our internal and external stakeholders. As the Service Operation Officer, you’ll play a valuable role in our daily deliveries and at the same time participate in development activities and optimizing our process to reduces risk and complexity.

What you’ll be doing:

• Equity and bonds settlement for Nordea Markets in Denmark and for Retail customers in Denmark
• Problem solving every time issues arise in the settlement process
• Improve our processes each day is a key part of the job
• Ensure excellent clients and stakeholder service

You will joining a global team of professionals which are located in Lodz in Poland and Taastrup in Denmark.

Who you are

Collaboration, Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

To succeed in this role, we believe that you:

• Are a team player with ability to deliver with in short deadlines
• Are able to see the big picture and think outside the box
• Work well with others and have the courage to challenge inefficiencies in processes
• Have decent understanding of financial markets, instruments, and settlement processes to facilitate transactions and resolve discrepancies effectively
• Have ability to analyse complex financial data, detect patterns, and reconcile discrepancies to ensure the integrity of settlement processes
• Communication: Clear and concise communication skills for interacting with clients, counterparties, and internal stakeholders to facilitate smooth settlement processes and resolve issues promptly
• Efficiently managing multiple settlement tasks, adhering to deadlines, and prioritizing responsibilities to ensure timely and accurate processing of transactions
• Aptitude for identifying and resolving settlement-related issues, such as failed trades, trade discrepancies, or trade breaks, in a timely and effective manner
• Commitment to providing excellent service to stakeholders, clients and counterparties by addressing their inquiries, concerns, and requests related to settlements professionally and promptly
• Continuously developing these skills through training, experience, and staying abreast of industry developments is essential for success as a settlements officer

Your profile and background:

• Background in back office functions is an advantage but not a requirement
• Bachelor’s or Master’s degree preferably within Finance or Economics is an advantage
• You are Fluent in English
• Good communication skills both verbal and in writing
• Analytical and strong problem-solving mindset
• Focus on details combined with seeing wider perspective

If this sounds like you, get in touch!

Next steps Submit your application no later than 06/05/2024. For more information, you’re welcome to contact Michael Skov Becker. At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.

For candidates in Poland only - Please include permit for processing personal data in CV as following: In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp. The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf We reserve the right to reply only to selected applications.