Engineer II, Field Service
Thermo Fisher Scientific
Placering
Remote
Fjernarbejde
Fully Remote
Work Schedule
Environmental Conditions
Job Description
The Field Service Engineer (FSE) performs planned maintenance, repairs and other verification/qualification services on a variety of laboratory instruments in assigned territory. The FSE engages with customers and provides basic instrument services in while collaborating with other functions inside Thermo Fisher Scientific.
Key Functions:
- Provides planned maintenance, repair, installation and qualification services for instruments in the Life Sciences customer segment.
- Handles repairs and ensures the completion of preventative maintenances at one of our key customers based in Århus.
- Delivers Field Service and Qualification reports to customers in accurate and timely manner.
- Collaborates with internal partners and peers to resolve customer issues and improve processes.
- Maintains their technical proficiency by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
- May be required to perform other related duties when required and/or assigned.
Required Qualifications:
- Strong analytical & problem solving skills.
- Mechanical skills and manual dexterity.
- Stong customer facing attitude and effective communication skills, both oral and written.
- Strong self-organizing and administrative skills, enabled to flexible and independently work after a training period.
- Be a team-player, positively supporting to the team and collaborate with sales, technical support and logistics.
Preferred Qualifications:
- Basic technical, electro-mechanical and/or laboratory instrument knowledge.
- Related Product applications and instruments knowledge.
- Previous experience working in a clinical, diagnostic, or regulated environment (IVD, IVD-R & ISO).
- Experience in customer facing role is considered an asset.
Education Requirements:
- Bachelor’s degree in Biology, Chemistry, Biomedical Engineering, or related Engineering/ Science field.
- Valid drivers license.
Working Conditions:
Frequent travel to customer site is required and ranges from 50-75% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs and stand for long periods of time while performing duties.
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