Customer Support Coordinator

Grateful to have someone who counts on you? Our Customer Service Coordinators are.

We are looking for a new Customer Support Coordinator, to join our team in Lilleström. The main responsibility is to provide best in class customer service from the point of initial contact until successful fulfillment of the customer’s request. You will do that by strongly engage with customers and proactively communicate throughout the customer journey.
Your day-to-day will look a lot like this:

• Close dialogue with customer to understand needs and urgency of technical requests
• Gather information, prepare, communicate and follow up on quotations for service solutions and spare parts
• Register service requests and check entitlements
• Answer the request when possible, and when needed direct the request to the right function in Marel
• Be a coordinator of the projects from sales to service, setting up teams and documentation

If you are a person with a passion for driving Excellence, Innovation & Unity on a global scale, we invite you to join our dynamic team at Marel.

What’s in it for you?
Joining Marel means working in an environment where you can expect:

• freedom to take initiative and make a real impact in a growing global business
• recognition for your achievements
• clear objectives and realistic demands
• access to decision-makers and a global network of specialists

What kind of a person are you?

We encourage each of our 7,500+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We’re committed to creating an inclusive culture and welcome new colleagues from all walks of life. You will recognize in yourself that you:

• have excellent communication skills in English and Norwegian, and ability to work in a multi-discipline team environment
• have a technical understanding of parts and industrial equipment
• can demonstrate experience in working in customer service
• have a natural ability to interact with customers and teams alike
• have the ability to build trust and lasting relationships with the customers
• are a customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals

If you also want to know what it feels like to be relied on and provide best in class customer service, please do not hesitate to click on “Apply” today!
Interviews will be conducted on a rolling basis, so do not wait to let us know you are interested!

Marel is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

To find out more about Marel: https://marel.com/en/about-marel
Follow Marel on Linkedin: Marel: Overview | LinkedIn
Join us, and let’s create something extraordinary together!

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Location: NO - Lillestrom