Technical Customer Success Specialist
Colourbox ApS
About Us
Colourbox is a leading licensed stock marketplace, providing high-quality visuals that empower creative professionals across industries. Skyfish is our advanced image management system, designed to streamline the sharing and controlling of media while ensuring security and compliance. At our core, Colourbox and Skyfish connect people with powerful visuals, supporting everyone from solo creators to global enterprises. We’re driving real impact in visual content and image management, and we’d love for you to be part of it.
Key Responsibilities
As a key member of the Customer Success team, you will collaborate closely with our Sales and Development teams to create exceptional customer experiences. You will also have the opportunity to engage directly with some of the largest companies in Denmark and Germany, building strong relationships and driving success for our valued customers.
Technical Support & Bug Reporting
- Act as the first line of defense for technical inquiries, troubleshooting customer issues effectively.
- Work closely with the development team to log, escalate, and track bug fixes and feature requests.
- Create and maintain technical documentation and FAQs to improve self-service support.
Expansion Revenue & Account Growth
- Identify upsell and cross-sell opportunities based on customer usage data.
- Conduct periodic business reviews with key accounts to ensure feature adoption and expansion.
- Collaborate with the Growth & Marketing team to drive renewals and contract expansions.
Customer Engagement & Advocacy
- Proactively reach out to customers to ensure they maximize the value of Skyfish and Colourbox.
- Serve as the customer’s advocate within Skyfish and Colourbox, driving improvements based on their feedback.
- Host webinars or training sessions to improve product adoption.
Requirements
- 2+ years in a Customer Success, Technical Support, or Account Management role in SaaS.
- Familiarity with troubleshooting and basic debugging.
- Ability to identify and drive expansion opportunities.
- Strong communication, problem-solving, and relationship-building skills.
- A technical foundation, a strong understanding of SaaS/digital products, and the ability to quickly learn new technologies.
- Fluent in Danish and English, both oral and written.
Deadline
Rolling
How to Apply
Interested in this role? Apply today—we’re excited to hear from you!
Deadline: 2025-06-01
Opslaget er indhentet automatisk fra virksomhedens jobsider og vises derfor kun som uddrag. Log ind for at se det fulde opslag eller gå videre til opslaget her:
