GUBI is a modern design company offering a wide variety of luxury furniture, lighting, and interior objects for both residential and commercial settings. With a strong global presence, GUBI’s headquarters and showroom are located in Copenhagen, Denmark.

About the position
GUBI is looking for a digitally minded and tech-savvy Sales Coordinator to join our team and help shape the future of our customer service operations. Reporting to the Head of Customer Service, you will join an international team dedicated to delivering exceptional service to our customers, partners, and sales organization. This role combines customer support, sales coordination, and digital process development. It is ideal for someone who thrives at the intersection of customer experience, operational excellence, and technology. You are naturally curious about new tools, AI-enabled workflows, and smarter ways of working - and you enjoy turning ideas into practical improvements. You will play an important role in supporting customers throughout the order process while also contributing to the ongoing optimization of our customer support ecosystem, ERP workflows, and service platforms. You do not need to be a software developer, but you should feel confident working with modern digital tools, learning new technologies, and collaborating with technical teams and software providers.

Key responsibilities
Customer and Sales Coordination

• Ensure efficient end-to-end handling of the order process, including registration of quotes, orders, and claims
• Act as the primary point of contact for assigned customers, partners, and internal sales teams, ensuring they have the support and information needed on a daily basis
• Collaborate closely with Supply Chain, warehouse, and logistics to secure deliveries and high service levels
• Support the sales organization with relevant updates on customers, campaigns, and product launches
• Maintain accurate customer and partner master data
• Handle daily troubleshooting related to orders and deliveries
• Customer Experience and Process Improvement
• Capture and utilize customer insights to identify improvement opportunities in processes and service delivery
• Actively contribute to the optimization of customer service processes and digital service channels
• Collaborate with internal stakeholders and external partners to drive continuous improvements
• Develop and maintain knowledge base content and documentation to ensure consistency and efficiency
• Digital and Operational Enablement
• Leverage customer service platforms and AI tools to optimize workflows, inquiry handling, and operational efficiency
• Support automation and scalability of service processes without compromising the customer experience

Additional Responsibilities

• Support the wider Customer Service team across markets when needed
• Manage showroom and reception tasks, ensuring a professional and welcoming customer and visitor experience

Qualifications

• Solid experience within customer service, sales coordination, order management, and logistics from a similar position.
• Experience with AI-enabled customer service tools such as chatbots, automation, or knowledge management systems.
• Strong experience with ERP and CRM systems, and comfort in adopting new technologies and digital workflows.
• Experience managing key partners and customer relationships.
• Strong problem-solving skills with a structured and data-driven mindset.
• Familiarity with working toward customer satisfaction targets, service levels, and delivery standards.
• Preferably, experience and a genuine interest in the furniture and/or lighting industry.
• Ability to manage multiple tasks and priorities simultaneously in a cross-functional environment.
• An operational, energetic, and solution-oriented approach, with the ability to thrive in a fast-paced environment.
• Knowledge of logistic processes is considered an advantage.

Language skills

• English: Professional proficiency (written and verbal) required.
• Additional languages are a plus.

Personal attributes

• Strong customer-centric mindset with a proactive sense of ownership.
• Curious, innovative, and comfortable challenging and improving processes.
• Strong cooperation and teamwork skills.
• Thorough, detail-oriented, and trustworthy with strong interpersonal skills.
• Ability to contribute daily to a positive, constructive, and professional working environment.
• Flexible and resilient, with a positive mindset when assignments and priorities change.
• Open-minded, dynamic, and motivated by finding practical solutions that improve both customer experience and operational efficiency.

Application
If you are excited about this opportunity and see yourself as a great fit for the GUBI team, we encourage you to apply. Please submit your application, CV, and other relevant information using the link below:

Apply for this position

Position details

Position title: Sales Coordinator

Employment type: Full-time

Application deadline: Jun 30, 2026

Workplace: Nordhavn, Denmark

Contact

Name: Maria Fierro

Title: Head of Customer Service

Email: [email protected]