About the Role
At Aeven, we deliver IT services tailored to the needs of our clients, ensuring clarity between what is sold and what is delivered. We are looking for a Service Catalogue & Change Manager to own and maintain our Service Catalogue within our ITSM tool, while also managing service requests and change activities.

In this role, you will ensure that service offerings are clearly defined, consistently maintained, and aligned with both Aeven standards and customer requirements. You will work closely with service owners, IT architects, sales teams, and customers to ensure transparency, accuracy, and high-quality service delivery.

This is a combined role where service catalogue management is complemented by operational responsibility for change and service request handling.

Key Responsibilities
Service Catalogue Management

• Own and maintain the Standard Service Catalogue in the ITSM tool, ensuring accuracy and alignment with Aeven service offerings.
• Develop and maintain Customer Service Catalogues tailored to individual client agreements and requirements.
• Manage the Service Request Catalogue to ensure consistency, usability, and up-to-date service definitions.
• Collaborate with service owners to define, document, and onboard new services into the catalogue.
• Ensure service definitions are accurate, approved, and aligned with operational delivery capabilities.
• Review and update catalogue content to maintain relevance and quality.
• Communicate catalogue updates to relevant internal and external stakeholders.
• Support customer onboarding by ensuring service catalogues are properly structured and aligned to agreements.
• Maintain documentation related to service catalogue processes and governance.

Change & Service Request Management

• Process and coordinate customer service requests and changes from initiation to completion.
• Evaluate service requests in collaboration with IT architects and service owners to ensure technical and business alignment.
• Take ownership of requests, ensuring timely delivery and clear communication throughout the process.
• Coordinate implementation activities with technical teams and stakeholders.
• Ensure all updates and changes are accurately reflected in the relevant service catalogues.

Required Skills & Experience

• Experience in Service Management, Service Catalogue Management, Change Management, or Service Request Management.
• Experience working in an ITIL-based environment.
• Strong stakeholder management skills across technical and business functions.
• Excellent communication skills, with the ability to translate technical and non-technical requirements.
• Strong analytical and problem-solving abilities with a proactive mindset.
• Experience working with ITSM tools (e.g., ServiceNow or similar).

About You
You are structured, service-minded, and comfortable working across multiple teams and stakeholders. You take ownership of your areas of responsibility and are motivated by improving service quality, clarity, and consistency. You thrive in environments where governance, communication, and collaboration are key to success.

Employee benefits

• Up to 6 weeks of paid time off per year
• 5 sick days per year
• Flexible working hours
• Possibility to work from home
• Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings
• Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)
• Referral bonus (20,000 – 60,000 CZK)
• Free snacks on Mondays and monthly get-togethers
• Free fruits and vegetables every day
• Height-adjustable tables
• Co-working offices in Ostrava and Brno
• Czech language lessons
• Annual flu vaccination for free

Lokation: Prague