Let there be change
We're looking for an Functional AI Consultant (Sales & Service) to join Accenture Song in Denmark and help our clients reinvent how they connect with their customers. You'll combine deep platform expertise with the creativity, speed, and AI fluency that define Song.

What you'll do

• Design, build, and deploy AI agents that resolve customer requests, support service teams, and improve the end-to-end customer journey, using whichever platform fits the client
• Platforms of interest are: Salesforce, Microsoft, ServiceNow or others.
• Configure agent behavior, actions, and instructions to match client business processes across service, sales, and marketing.
• Apply prompt engineering, retrieval, and testing practices to keep agents reliable and safe in production.
• Work with experience designers, business architects, and client stakeholders to turn customer experience ambitions into scalable, agentic solutions.
• Mentor junior consultants / analysts and contribute to best practices, code quality, and reusable components across projects.
• Track the fast-moving agentic AI and CRM/CX platform landscape, and bring new capabilities back to clients, the team, and the wider Song studio.

Qualification
Who you are

• Strong hands-on development experience on at least one major customer experience or service platform.
• Practical experience with, or strong interest in, building AI agents and applied AI/LLM concepts (prompt engineering, RAG, agent testing and evaluation).
• Relevant platform certifications are a plus.
• Comfortable in Agile teams, with solid communication skills in English (Danish is a plus).
• A consultative mindset. You enjoy understanding client business problems, not just writing code.

Why Accenture Song

• Work on leading Nordics brand experiences, where AI agents are designed as part of the customer journey rather than bolted on afterward.
• Hybrid work model with flexible hours, combining studio and office collaboration in Copenhagen with remote flexibility.
• An inclusive, creative culture that brings technologists, strategists, and designers under one roof, including the occasional Fun Friday to recharge with the team.
• A community that's actively shaping how agentic AI gets used in real customer experiences, not just talking about it.

We are looking forward to hearing from you!
Please note: Due to summer holidays in July, we will review all applications upon our return in early August and reach out to selected candidates for interviews at that time.

Locations
Copenhagen