Commercial Coordinator

Job description
The job's overall purpose is to support the CSO to ensure sales and marketing operations run according to plan and budget. Ensure that all sales and marketing processes and supporting systems are up to date and maintained.

Key areas of responsibility:

• Administration of sales & marketing activity planning and execution
• XO Certified Partner administration
• Set up and maintain supporting systems
• Administration of end-customer relations

Key tasks:
Administration of sales & marketing activity planning and execution

• Coordinate sales & marketing activities (incl. leading the orchestration and participating in selected key events and exhibitions) across all markets in collaboration with the XO country sales representatives, technical service and the marketing team
• Assist CSO and CMO with creating and maintaining sales & marketing documentation (brochures, exhibition stands, signs, clothes, sales education programs, etc.)
• Maintain all information at xo-care.com (and xo-care.de; xo-care.fr & xo-care.it) – in collaboration with CSO and CMO
• Maintain XO Dictionary

XO Certified Partner administration

• Maintain information concerning XO Certified Partners and key employees in CRM
• Assistance to XO Certified Partners concerning sales and marketing documentation and activities
• In collaboration with the CSO assure that written agreements are prepared, undersigned revised if necessary and annually renewed regarding all XO Certified Partners
• Maintain the list of XO Certified Partners on xo-care.com with correct data

Set up and maintain supporting systems

• Maintain and update CRM
• Maintain and update Trello

Administration of end-customer relations

• Design, execute and evaluate a yearly end customer satisfaction survey
• Maintain a list of KOLs and agreements made
• Keep track of XO Ambassador performance according to agreements
• Follow up on customer feedback via social media etc. and make sure that relevant feedback is processed in claim reports, in the idea database etc.

Criteria of Success

• Support efficient planning and execution in sales & marketing operations
• Be the CSO’s ‘right hand’ and deliver on ad hoc tasks to make the daily function of sales & marketing optimal

Your profile
Critical experience:

• Substantial experience from a similar job where your main objective is to secure that the CSO can use ressources in an optimal way
• Experienced user in relevant IT systems such as CRM, BI, Excel, ERP, Trello

Skills and behaviour:

• Structured and extremely well organized and persistent
• Eye for detail without losing the overview in pressured situations
• Analytical and experienced user in CRM, BI, Excel, ERP, Trello
• Process oriented, that is, taking pride in the role as Team Administrator (prev. referred to as ‘Team mum’) ensuring that cross-communication and -collaboration runs smoothly while keeping deadline
• Understands commercial processes, distribution network etc.
• Communicates fluent in English and Danish in writing and speaking
• After onboarding, works independently with assigned tasks
• Independently takes responsibility for excelling in the area/developing the work area

Education

• You have a relevant commercial education

You are offered
An opportunity to work in a very innovative Danish company with high standards for design and quality.

Contact and location
Interviews will take place in Copenhagen or at Teams.

The company will not be notified of your application without your consent.

If you have any questions about the position, please contact Jan Tornfeldt by email: [email protected] or phone +45 2999 9040.

Company description
The company

Particularly across Europe, XO CARE is acknowledged as a design brand leading innovation in dentistry.

We take pride in creating meaningful and extraordinary dentistry solutions. We do this by combining our expertise and innovative ideas with the latest technology thereby making our solutions game-changing, not just incremental.

Designed and manufactured in Denmark, XO CARE has won numerous design awards over the past more than 70 years. Most remarkably, XO CARE in 2021 launched the world’s first digital dental unit, XO FLOW, with built-in computer and network connection, and an adjacent Navigator screen with dental apps, just like on a smartphone, thereby revolutionizing the dental unit market. This has led key opinion leaders to call XO FLOW and XO CARE “the Tesla of dentistry”.

From a position as first-movers in digital dentistry, XO CARE has entered partnerships with several international industry partners, as well as continuously profiting from XO CARE’s International Dentist Advisory Panel.

All activities at XO CARE are guided by our mission statement:

XO products help you work smarter, on calm patients, while staying healthy. Probably the best investment you will make.

Our philosophy is to always strive to create extraordinary solutions.

MORE THAN 70 YEARS OF ESTRAORDINARY DENTISTRY

Founded in 1951, family-owned XO CARE has over three generations been committed to support dentists improve their professional life.

We develop and manufacture the XO products in a refurbished and top-modernized historic setting in Hørsholm, Denmark.

Both the second and third generation of the Sørensen family are still active in the company: Kim Sørensen as CEO and Chief Designer, and Peter Sørensen as CTO.

XO CARE has approx. 75 employees engaged in all processes related to designing, developing, manufacturing, selling, and servicing medical dental devices, some of whom are working from Germany, France, and Italy.

RESPONSIBILITY

While echoing the UN Global Goals, XO CARE as a manufacturer of dental treatment solutions works consciously to ensure optimal health conditions for practitioners and their patients. To this end, we are known, among other, to promote the concept of ergonomics in our design thinking approach.

Likewise, we strive to make good use of resources and to improving energy efficiency; The dental units manufactured by XO CARE are made of high-end materials with the intention to last for more than 20 years, just like the software solutions are continuously upgradable.

The Team

The new Commercial Coordinator will refer to the Chief Sales Officer (CSO).

The position is placed at the Headquarter in Hørsholm, Denmark.