Customer Support

Job Description
About the company

At Ordrestyring, our mission is to help thousands of tradespeople work smarter, making their everyday lives easier. Our innovative project management platform enables craftspeople from dozens of trade industries to digitize and optimize their workflow to save time, reduce costs and more.

As an employee at Ordrestyring, you'll be part of a dynamic team of dedicated specialists who are passionate about problem solving and supporting our customers' transition to the digital age. We are a group of 50+ colleagues of different backgrounds and nationalities who support, challenge and encourage one another to do our best and try new things.

About the role

As a Customer Support, you will be responsible for supporting existing customers and following implementations and onboardings with new ones. We are looking for someone who is organized, has an interest in CRM systems and easily adapts to new systems, is solution-oriented, and ensures excellent customer care through proper follow-up and interactions. We hope that you have industry insights and truly understand the daily challenges and requirements faced by our users. A genuine interest in improving the everyday life of our fantastic customers should be central to your role and drive your ambition ahead!

Responsibilities

• Product and customer support for new and existing customers
• Technical user support
• Customer training in the use of our platform and all of its functions
• Responding to emails, chat, and phone calls
• The work will be conducted via phone, email, and various web tools.

Skills & Requirements

• Fluent in Danish and English, both written and oral, is a must. One additional Nordic language is meriting.
• You are service-oriented and efficient, take initiative, and enjoy daily contact with customers.
• You work accurately and purposefully to contribute to high customer satisfaction. You have a high work capacity, are patient, precise, structured, and enjoy challenges.
• Familiarity with economics/management/ERP/business systems.
• Enjoy working with support and problem-solving questions
• Experience in support and customer service with a genuine interest in customer interaction
• You have a team oriented mindset but enjoy to work independently and don’t hesitate to take own initiative and action

What we offer:

• Fantastic colleagues and an inspiring scale-up mind set.
• Hybrid set-up, 1 day from home.
• A challenging and autonomous work environment with the freedom to develop and excel in your role.
• A competitive salary package.
• Necessary work tools such as a computer and mobile phone.
• Pension and insurance

If you share our enthusiasm and vision but worry that your experience does not match all the specified qualifications, apply anyway! You may be the ideal candidate for this role or another in our ever-growing organization.

HVD Group
Ordresyring is also a part of HVD Group - HVD Group is developing rapidly and is working hard to conquer the European market on software for craftsmen. We are a team of over 500 people in multiple locations working locally and globally to achieve our mission. Our teams are changing the industry and improving the everyday life of thousands of workers and businesses - from the family-owned to enterprise customers.

Through innovative technology and years of expertise in the craftmanship industry, we have successfully partnered with over 13,000 customer and gained the trust of 160,000 users in different segments of the industry. Our vision is to become the European leader in providing business systems for the craftsmen industry. To accomplish this ambitious goal, we need to continue building our teams with strong talent, just like yourself.

Great Place to Work

• Flexible with working from home
• Career and skills development support
• Free lunch, snacks and beverages
• We are located close to train, metro and bus
• Monthly social activities
• Inclusive work environment
• We encourage an active lifestyle
• We provide the hardware you need to perform
• We provide pension and health insurance