Customer Success Manager Customer Success · Oslo · Hybrid

Customer Success Manager
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We're thrilled that you're considering a career at Kindly! Here's everything you need to know about this job. 🥳

About Kindly 🟢

Kindly is a growing tech company of 60+ employees, working out of Oslo, Stockholm, Copenhagen, and Amsterdam. We create chatbot solutions for businesses, particularly in the B2C sectors. We have over 150 incredible clients that include Norwegian Airlines, Voi, Booking.com, Kahoot!, TV4, and Tele2 – just to name a few. Our tech reaches over one million users every month and we handle thousands of messages every hour.

We believe that one of the key factors for success in a job is enjoying your workplace. At Kindly, we all work towards common goals, and everyone wants the best for each other. We want you to have fun at work! That's why it's important for us that when we hire new people, they share this philosophy.

About our team 👋
We are fun and down-to-earth. We are a talented team that works hard to deliver exceptional products that we are proud of. We value curiosity and collaboration. Together, we're developing a platform that takes online user experience to the next level!

What you'll do 📋
As a Customer Success Manager, your job will be to:

• Analyze customer chatbot interactions to identify areas for improvement
• Making sure our customers are getting a high ROI on their solutions
• Develop strategies to enhance user experience and satisfaction
• Monitor customer satisfaction metrics and implement initiatives to improve CSAT scores
• Build and maintain strong relationships with customers, ensuring their needs are met
• Use data-driven insights to make recommendations and drive decision-making

We believe this is you🏌️

• Passionate about helping our customers create amazing user experiences for their customers
• You work well in teams, but also independently. We think having a background working with B2B customers will help you succeed in this position
• It is important to have excellent communication skills, both oral and written, in a Scandinavian language and English (a third language is a plus)
• As you will handling customers you must be comfortable leading meetings with big and small crowds
• Enthusiastic with a positive attitude and curious mindset
• You are self-driven and can get a lot done
• Strong analytical skills
• Ability to understand and enhance user experiences
• Experience with data-driven decision-making

The Kindly Perks 🛍️

• Kindly offer a pleasant, inclusive, and creative workplace. We give our team responsibility and trust, along with the opportunity to shape their working day.
• Career opportunities that provide professional and personal development
• A significant degree of professional freedom, flexible work hours, and location
• Recognition of hard work and direct influence on our products
• Modern offices, situated in Oslo, Stockholm, Copenhagen, and Amsterdam
• Competitive salary and conditions
• Kindly Collective (mental well-being and representation)
• Personal Development Hours during work hours (6 hours per month)

That's it for now. Good luck with your application process.🤞

Department Customer Success Locations Oslo Remote status Hybrid

Contact Kevin Vaseghi Chief Operating Officer – Management

Colleagues

Espen Bordvik

Chief Customer Officer

Oslo
Workplace & culture
We are very happy that our company is being built by fun, down-to-earth, hardworking, and talented people.

The Kindly team is curious, engaged, and interested in our craft. We are easy-going, appreciate and enjoy a good working atmosphere, and like to have fun at work. 🥳

About Kindly
Kindly is a tech company specializing in the development of artificial intelligence and automation solutions for customer service and communication. The company offers a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. 🟢

It is one of Europe’s leading chatbot providers with offices in Stockholm, Copenhagen, Amsterdam and its headquarters in Oslo. What sets Kindly apart and is appreciated by its customers is its user-friendliness, efficient maintenance work, and dedicated customer support. 💬

Among its customers are Booking.com, Tele2, Norwegian Air, Voi, Hertz, TV4, and Kahoot!.🤝

Founded in 2016

Coworkers 60+