Client Success Manager [German Speaking]
Benify
Apply for this job Benify is an international HR tech company that provides a market-leading global benefit and total rewards platform. With over 550 Benifyers in 6 countries, we're driving success with over 1500 customers and approximately three million users around the world 🌍. We empower people to be the best they can be while fostering a sustainable and engaging work culture where employees feel engaged and included "Because People Matter" 💙.
About the role
This is a junior role where you will support our clients in the usage of their benefit platform. You will enable the highest possible value of our product, customized to their needs, ensuring high product adoption. You play a vital role in building and maintaining strong relationships with our valued clients leading to client satisfaction with high renewal and low churn rate. Additionally, you will be a point of contact for all daily business that our clients might have and actioning on them, liaising with the Key Account Manager and other teams.
Your main responsibilities are as follows but not limited to:
- Support Key Account Managers in nurturing long-term customer relationships
- Handle technical tasks with a proactive mindset to maintain and enhance customer value
- Serve as the primary operational liaison between clients and the organization
- Ensure active client utilization of the solution
- Work with internal and external stakeholders and maintain outstanding relationships
- Educate our clients in using the solution
- Hold, attend and participate in client meetings and calls as required
What we are looking for
- Minimum 2 years of experience working in a client facing role (B2B), for example as Client Success Manager or similar.
- Professional language skills in English, written and spoken.
- Professional language skills in German, written and spoken
It's a big advantage, thus not required if you also have ⭐
- A university degree in technology or another relevant field.
- Experience working at a SaaS-company and/or within the Benefits industry
- Experience managing global clients
Who are you?
To succeed in this role, you are a team-player who thrives working in a collaborative environment where you get to interact with internal and external stakeholders daily. Being communicative is also key to manage our clients successfully. You have a solution-driven approach and enjoy being analytic and applying your problem-solving skills. You are customer oriented,always striving to find the best solution for our clients when solving incidents and change requests. Last but not least, it's crucial to be organized and good at prioritization to handle multiple clients effectively.
If you would like to read about what it's like to work at Benify, please check out our careers page here.
Practical Information
Start: As soon as we find our perfect match
Location: Hybrid working in our Munich office
We encourage you to apply by submitting your CV and/or LinkedIn profile using the application form.
We are an equal opportunity employer and are happy to accommodate any reasonable adjustments necessary to help you during the interview process.
Department Client Success Role Client Success Manager - International Locations Munich Remote status Hybrid Remote Application deadline 29 November, 2024 Contact Amele Missode Talent Acquisition Specialist
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