Customer Service Agent - Japanese Speaking

CWC - Copenhagen Watch Company ApS Copenhagen Full-time

Salary Competitive

About Nordgreen
Nordgreen stands for Scandinavian lifestyle watches, designed in Copenhagen, and worn by over 300,000 customers in more than 100 countries. While our brand continues to expand globally, Japan remains a key market.

We are seeking a dedicated and multilingual Customer Service Agent with a special focus on the Japanese market, to deliver exceptional service across our diverse clientele. You will handle inquiries about our products, process orders, and assist with after-sales support. As a key part of our customer-focused team, you’ll help strengthen our brand’s global presence while ensuring a seamless, high-quality experience that aligns with our Scandinavian values.

Key Responsibilities:

• Respond to customer inquiries in Japanese and English via our communication platform, ensuring timely and accurate responses.
• Provide support to international customers, assisting with order placements, product questions, delivery information, and after-sales concerns, with a specific emphasis on Japanese customers.
• Maintain in-depth product knowledge to provide accurate information and recommendations, ensuring customer communication aligns with brand messaging and product updates.
• Identify and escalate complex issues to the appropriate internal departments, following up to ensure prompt and effective resolution.
• Gather and communicate customer feedback to help improve the overall customer experience and inform product development.
• Manage and resolve product return cases with a customer-centric approach.
• Collaborate closely with logistics partners to address operational issues and drive continuous improvement in logistics processes.

Qualifications:

• Fluent in Japanese with exceptional written and verbal communication skills.
• Proficiency in English for internal communication and to support international customers.
• Additional language skills are a plus, as you will be part of an international service team.
• Prior experience in customer service or support, preferably in e-commerce or a related field.
• Strong cultural understanding of the Japanese market, with the ability to empathize and communicate effectively with customers from various cultural backgrounds.
• Familiarity with CRM software and support tools
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• A passion for Scandinavian design, fashion, or lifestyle products is a plus.

Why Join Us?

• Small, dedicated team with a collegial atmosphere and low hierarchies
• Work-life balance in a company that values individual well-being
• A work culture that embraces trust, transparency, and inclusion
• International environment with colleagues from six countries
• Flexibility and hybrid work setup
• Delicious lunch

How to Apply:
Please submit your CV and a cover letter in English detailing your experience and interest in the position.

For more information or questions please contact us at [email protected]

Perks and benefits
This job comes with several perks and benefits

Free coffee / tea
Near public transit
Social gatherings
Free office snacks
Free friday beers
Skill development