Junior Account Manager (NL, DK)

Donkey Republic Copenhagen Full-time

Salary Competitive

About Us
Donkey Republic is looking for a Junior Account Manager for NL, DK and UK. We are a Danish purpose-driven company, operating a fleet of 22,000+ bicycles, serving 1m+ customers in 70+ locations in Europe. We are working to provide flexible, affordable and sustainable transportation around the world - and we need you!

Your Role
As Junior Account Manager, you will be responsible for maintaining the day to day and long term relationship with our public and private business partners across Europe, handling a portfolio of +30 stakeholders coming mainly from the Netherlands, Denmark and the UK.
You will be involved in the entire lifecycle of our business partners: from onboarding, launching new operations and renewing contracts, to advising partners on how to grow via data-driven conversations and reporting, to representing Donkey Republic at local events and closing operations.

Your Team
You will work closely with the Head of Accounts, Account Managers, our local Operations teams and the Business Development team in order to create local upsell opportunities, work on tender projects and make sure that a sustainable bike operation grows and flourishes in Europe.

You will also collaborate with the Marketing team in order to promote local marketing actions and events.

What you’ll be doing:

• Analysing data-dashboards and compiling data reports.
• Replying to partners’ questions and coordinating requests.
• Creating memberships and coupon codes in the backend.
• Advising clients on how to grow with us.
• Working with the Sales team in order to predict and foster upsells and contract renewals.
• Facilitating bike and spare part delivery logistics.
• Having an open ear for our partners' concerns and feedback.
• Consulting on and coordinating marketing activities.
• Collaborating with our Senior and Key Account Managers in various projects.
• ….and other fun stuff.

What you’ll need to succeed:

• Native-level proficiency in Dutch and fluency in English. Professional French and/or German is a plus, but not required.
  
• Experience in Account Management.
• Great project coordination skills.
• Excellent communication skills

The right candidate is:

• …a fast learner, and a skilled user of mobile and web tools.
• …collaborative and has a sales oriented mindset.
• …good at multitasking and doesn’t fear working under pressure at times.
• …tackling tricky issues head on and doesn’t shy away from difficult conversations.
• …detail-oriented as well as business-and service-minded.
• …creative and patient in solving problems.
• …interested in sustainability and sharing our vision of making life in cities better for everyone!

What to expect:
After a month
You are being introduced to the company, our different departments and the Donkey Republic products.

You are getting familiarized with your accounts and learning how to use our system.

You are learning the different tools and processes to achieve your tasks.

After 3 months
You have an understanding of your responsibilities, portfolio and growth opportunities.

You actively participate in creating value to the Commercial Team.

You support the Account Managers in various projects.

You are independently managing your accounts’ requests and questions.

After 6 months
You are now fully onboarded to the role and have a good understanding of the customer lifecycle management.

You have a vision of what are your accounts’ potential and how to prioritize your workload.

You take upsell meetings and contract renewals on your own.

You can take up small projects/processes on your own.

What we offer

• A chance to work in a fast-paced scale-up environment.
• A position that gives you the chance to apply your language skills, learn new skills and tools and to develop your role in the company and in the team.
• Responsibility to manage and grow your partner relationships and room for your own initiatives and process innovation.
• Social activities with the team
• An open and honest environment, where we put a lot of effort into building a great team.
• Competitive salary and benefits package

The formal yet equally important part
Donkey Republic is a purpose-driven impact company in the micro-mobility industry, dedicated to delivering top-quality services and bikes to our riders and partners. Since our inception in 2014, we have grown to become a leading provider of flexible, affordable and more sustainable mode of transportation to communities and partner cities.

We are committed to fostering a culture of innovation and collaboration. We believe in empowering our employees to take risks, try new things, and push the boundaries of what is possible. In addition to our commitment to excellence, Donkey Republic is also deeply committed to sustainability and social responsibility.

Donkey Republic is a publicly traded company listed on the Nasdaq First North Growth Market.

The company was listed in 2021 to onboard investors and support its growth and expansion into the European Market, and to continue securing its foothold and developing its market position in the European Micro mobility space. With over 15,000 Donkey bikes successfully implemented, Donkey Republic aims to grow its business and fulfill its vision of making urban city life quality better through responsible bike sharing.

We are looking forward to hearing from you !

We encourage everyone with any kind of background to apply.