Quality Management System (QMS) Specialist

ABOUT ESOFT
Esoft is one of the world’s leading real-estate tech companies, specializing in property presentations, image processing, 3D visualization, and online marketing of properties worldwide.

Our customers are real estate photography, media production, and real estate marketing companies in Europe, US, and Australia who rely on us for our fast service, our innovative solutions, and high and consistent quality.

The company was founded in 2000 in Denmark and our platform in Vietnam has been operating since 2007. We currently employ more than 800 people in our offices in Vietnam, Denmark, Sweden, and Norway.

To learn more about our company’s business and culture, please visit: https://esoft.com/int/

At Esoft, we encourage all applicants from minorities, women, people with disabilities, and all other qualified applicants.

THE POSITION

• Develop, maintain, and improve the company's QMS in accordance with ISO standards. Ensure that the organization's processes and activities are performed consistently, efficiently, and in compliance with quality standards, legal regulations, and customer requirements.
• Build a quality-oriented culture within the organization and drive continuous improvement to achieve business efficiency and customer satisfaction.

RESPONSIBILITIES
Develop and Maintain QMS:

• Ensure that quality management processes/procedures, policies, objectives, documents, and records are updated and aligned with applicable standards.
• Quality Certification Management: Ensure products meet quality certification requirements.
• Maintain, improve, and develop the quality management system.

Internal Quality Control:

• Monitor and conduct regular internal audits to ensure compliance with QMS standards.
• Collaborate with other departments to address non-conformities (NCs).

Complaint Management and Improvement:

• Manage and analyze customer complaint data to propose improvement solutions.
• Support root cause analysis (RCA) and implement corrective/preventive actions.

Support for Third-Party Audits:

• Arrange and maintain the readiness of QMS documents and records.
• Prepare for and assist with certification audits or customer evaluations.

Enhance the quality, client mindset

• Organize periodic activities and events to promote the quality culture and improve the quality and client mindsets of Operations staff.
• Organize training sessions on QMS for employees in various departments.
• Ensure employees understand and properly follow the relevant processes.

New implementation
Continuously research and implement new solutions and technology, improve production processes which support to lift the quality.

REQUIREMENT:

• University Graduated
• Experienced with Photoshop
• At least 1 year of experience in managing and maintaining ISO quality systems
• Basic English

Working time: 9h-18h (Mon-Fri), Willing to support production line in peak seasons

Location: Han Viet Tower, 348 Kim Nguu, Minh Khai, Hai Ba Trung, Hanoi

WHAT WE OFFER
We offer you an opportunity to continue building your career in an international and successful company with market-leading, innovative solutions. In every business unit and in every office around the world, Esoft has always been driven by a strong team spirit and an even stronger sense of pride. We strive to provide an interesting workplace, where people work and interact across cultures and time zones. We cherish creativity and innovation, and we invest in training and development of employees.

• Attractive salary
• 100% SHUI in probation, premium healthcare package for individuals and family
• 12 AL/ year and 24 WFH days/year
• Daily meals provided
• Experience in increasingly challenging and engaging real-world QMS projects.
• Experience in an international company with the culture that encourages and fosters creativity, innovation, respect and equality
• Opportunity to learn from experienced leaders and managers
• Attendance in meetings, events, networking opportunities and training courses

If you have any questions, feel free to contact us at [email protected].