Service Design and Research Intern

As a Service Design & Research Intern, you will work with a dynamic team of Developers, designer and product managers to map, analyze, and enhance service experiences. You will focus on understanding user needs, identifying pain points, co-creating and testing solutions that align with our strategic objectives.

Key Responsibilities:

• Assist in the creation of service blueprints, journey maps, and stakeholder maps to visualize and improve current service processes.

• Conduct qualitative and quantitative user research, including interviews, surveys, and contextual observations.

• Synthesize research findings into actionable insights to inform design and strategy anchored to our platform strategy for internal developer tools.

• Collaborate with cross-functional teams to ideate and prototype service concepts.

• Facilitate workshops and co-creation sessions to align stakeholders and gather input.

• Ensure that service designs are inclusive, sustainable, and aligned with business goals.

What You’ll Gain:

• Real-world experience in service design and user research within a global organization.

• Mentorship from experienced professionals in the field.

• Opportunities to contribute to impactful projects that improve customer and employee experiences.

• A strong portfolio showcasing your work in service design and research.

Requirements:

• Currently pursuing or recently completed a degree in Service Design, Interaction design, Design Research, or a related field.

• Familiarity with service design tools and methodologies (e.g., journey mapping, service blueprints, stakeholder analysis).

• Strong research skills, including data collection and analysis techniques.

• Proficiency in design tools such as Miro, Figma, or similar platforms.

• Strong prototyping skills in low and high fidelity.

• Excellent communication and collaboration skills.

• A proactive, curious, and empathetic mindset.

Preferred Skills:

• Experience conducting user research in complex or technical environments.

• Knowledge of systems thinking and its application in service design.

• Basic understanding of business strategy and its integration into design processes.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].

Work type:

Locations:
DK - Copenhagen