Delivery Monitoring & Service Claims Coordinator (f/m/d)

Overview
Delivery Monitoring & Service Claims Coordinator (f/m/d)
Essity is a leading global hygiene and healthcare company. We are committed to improve the quality of life through high-quality hygiene and healthcare solutions. We sell our products and solutions in around 150 countries under many strong brands, including the global market leaders TENA and TORK, as well as well-known brands such as Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa.

For our Order Fulfilment Continental Team we are looking for a Delivery monitoring & Claims coordinator (f/m/d) in full-time to join our Professional Hygiene Continental Team.

The job typically reports to Delivery Monitoring and Service Claims Team Leader.

Your Role

• Receive and manage all customer claims related to service
• Analyze service claims and coordinates with other organization units to solve them
• Execute resolution of service claims according to analysis
• Contact point between customer service, haulier and warehouse to handle any delivery issue that has impact on the customer
• Collaborate with the Supply Service to align on actions to mitigate risks and customer impact
• Coordinate with Customer Facing and Supply Service any customer request that may have impact on warehousing or transportation

You Identify Yourself With

• Knowledge in Logistics operations & claims resolution, especially in Customer Service and Customer Logistics
• Strong administrative skills, ability to manage multiple tasks simultaneously.
• Ability to work with cross functional teams
• Strong conflict resolution and solution orientation
• Customer-focused; customer service skills
• English Language skills are a must, any other European language is a plus

Our Benefits for You

The benefits listed refer to the primary location. If you want to start at another location, these may vary.

• Compensation & Benefits
  Competitive annual salary, yearly special payments, holiday allowance and bonus, pension schemes, anniversary bonus, childcare allowances, Corporate Benefits & other employee benefits
• Work-Life-Balance
  Hybrid working model, flexible working hours, Walk-and-Talk Meetings, 38h week, 30 days of vacation, lifetime work account
• Learning & Development
  structured onboarding, training opportunities such as digital learning platform, coaching & mentoring, individual development plan, participation in professional conferences and fairs
• Health & Well-being
  Lease-a-bike, health and well-being days, mindfulness courses, "PME Familienservice", employee surveys
• Team & Collaboration
  People culture, communities & networks, co-working spaces, leadership guidelines, canteen
• Mobility
  Public transport allowance, bicycle parking, free car parking, e-charging stations

This is us
At Essity our Beliefs & Behaviours (Care, Collaboration, Courage and Commitment) is the foundation for our inclusive culture and as such something we are living on an everyday basis. With a purpose of Breaking Barriers to Well-being diversity, equity & inclusion

is established in our core.

We are committed against discrimination on the basis of color, ethnicity, migration history, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, caregiving responsibilities, disability, chronic illness, gender identity, gender expression, genetic information and other. We explicitly welcome applications from people who are structurally, institutionally, intersectionally discriminated.

Let’s Connect!
Jennifer Morgenstern from the Talent Acquisition Team is happy to answer any questions related to the open role.

@: [email protected]

Application End Date:

Job Requisition ID:
Essity249705