IT Support Specialist

Published: 2025-02-04

Department
FOSS Service Center
Bracka 25
00-028 Warszawa

Contact
Michał Kruszewski
+48 532957700

Country
Denmark

Join Our Dynamic IT Team and Make an Impact!
Are you passionate about solving technical issues and ensuring smooth IT operations? Do you thrive in a collaborative environment where your expertise supports business success? If so, we have the perfect role for you!

• Work with cutting-edge technologies like Office 365, SharePoint, and Windows Server
• Be part of an international team where English is the primary language of communication
• Opportunity to grow your career in IT support with continuous learning and development
• Contribute to improving IT infrastructure and security
• Engage in diverse tasks, from troubleshooting to project-based activities

Your Role in the IT Department - Support, Collaborate, and Innovate
As an IT Support Specialist, you will be the first line of support for FOSS employees, handling technical issues both onsite and remotely. You'll be part of a dedicated IT team, working closely with colleagues from different departments to ensure seamless IT operations.

Key Responsibilities

• Provide support for hardware, software, and network issues via ticketing systems, phone, Teams, and email.
• Register, analyze, and resolve incidents and service requests in accordance with SLAs.
• Configure and install computers, applications, and peripheral devices.
• Administer systems like Office 365, Exchange, SharePoint, and Active Directory.
• Collaborate with higher-level support teams and external IT service providers.
• Monitor IT infrastructure performance and ensure high security standards.
• Manage IT equipment inventory and coordinate hardware procurement processes.

You'll work in an environment that values teamwork, innovation, and continuous improvement. Our IT team fosters a collaborative atmosphere where knowledge sharing is key.

Why Work with Us?
At FOSS, we believe in creating a workplace where our employees can thrive both professionally and personally. Here’s what you can expect:

• A supportive and inclusive work environment
• Opportunities for professional growth and certifications
• Work-life balance with flexible work arrangements
• Access to employee benefits such as health insurance, fitness facilities, and company events
• A culture that celebrates success and values employee contributions

Professional & personal competences
Must-Have Competences:

• Strong knowledge of Windows, Office 365, Active Directory and Windows Server environments
• Experience with IT incident management and troubleshooting
• Proficiency in Active Directory and user account management
• Excellent communication skills in English, both written and spoken
• Strong problem-solving and analytical skills

• Experience with cloud platforms like Azure
• Knowledge of PowerShell scripting
• Exposure to cybersecurity practices, especially ISO 27001
• Experience with mobile device management (MDM) solutions
• Familiarity with Apple environment

We welcome candidates with a Bachelor's degree in IT, Computer Science, or related fields.

Ready to Apply?
If you’re excited about joining a team that values your skills and fosters growth, we encourage you to apply. Highlight your relevant experience and tell us why you’d be a great fit for FOSS.

How to Apply: We will look forward to receiving your application via the link in this job ad.

FOSS is committed to maintaining an inclusive and diverse culture. You can help us sustain an unbiased recruitment process by not including your photo or age in your application.

FOSS
Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects it has on climate change.

FOSS helps the world’s 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and we’re doing so as global market leader in our field – improving food quality, minimizing food waste, ensuring food safety, and securing fair payment. Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,700 talented colleagues from more than 32 different countries.