Global Support Specialist for X-ray in Meat

Published: 2025-03-03

Department
Service
Nils Foss Allé 1
3400 Hillerød

Contact
Søren Thiis Heide

Country
Denmark

The Wine & Meat team at FOSS is dedicated to delivering high-quality products and exceptional support to our colleagues and customers worldwide. We’re excited to welcome a talented and driven Global Support Specialist to our Technical Product Management team.

Why This Job Matters
As a Global Support Specialist, you’ll be the go-to expert for technical product knowledge and top-notch hardware support for X-ray and infrared instruments. These are central solutions for our customers’ business, so quality in hardware, software, and service is essential.

You will be part of the great Wine & Meat team, where we support our colleagues globally and participate in development projects at the FOSS Innovation Centre. We play a key role in the success of the FOSS Service Departments globally; without the knowledge we provide, they cannot do their job.

What You’ll Do
In this role, you will be responsible for sharing valuable product insights gained from development projects, expert colleagues, and support cases with the FOSS Service organization. This will involve creating and maintaining comprehensive service documentation, as well as developing and delivering engaging training for the solutions under your care.

You will provide both remote and occasional onsite technical support and training on FOSS instruments globally, ensuring swift and effective troubleshooting. Additionally, you will manage product service kits and spare parts, monitor product quality, and address any issues that arise.

You will participate in development projects where you will set service models and maintenance protocols, contribute to hardware and software requirements, and support product launches with technical documentation and training programs.

As a member of our Wine and Meat team, you’ll join a dynamic, high-performing international group where mutual support, collaboration, and trust are key.

What We’re Looking For

Professional Skills:

• Background in electronics, mechanical engineering, or a related field

• Strong communicator with a knack for sharing technical knowledge with field service engineers in writing and classroom training

• Experience supporting analytical instrumentation

• Familiarity with the food or agricultural industry is a plus

Personal Competencies:

• Excellent written and verbal communication skills for explaining complex technical topics in English

• Passion for providing top-tier support and creative solutions with a strong customer service ethic

• Technical troubleshooting mindset with a curiosity to learn quickly and understand complex systems

• Collaborative and decisive, with a focus on fulfilling customer needs

• Open-minded, proactive, flexible, and ready to tackle various challenges in a changing environment

• Thrives in a multicultural work environment with colleagues worldwide

Ready to Make an Impact?
We want to hear from you if you’re passionate about technical support and have the skills and experience we’re looking for! Submit your CV as soon as possible. Any questions can be directed to Technical PM Director, Søren Thiis Heide at email: sth@foss.dk.

FOSS is committed to maintaining an inclusive culture and a diverse workforce. You can help us sustain an unbiased recruitment process by not including photo or age in your application.

FOSS
Today, more than 8 billion people around the world are dependent on nutritional food. Tons of food being produced in a million different ways and under varying conditions, creating challenges all the way from field to fork. One of them, obviously, being the effects it has on climate change.

FOSS helps the world’s 100 biggest food companies and more than 40,000 others around the world navigate exactly that with intelligent, data-driven and innovative analytical solutions. We are making sustainability a better business and we’re doing so as global market leader in our field – improving food quality, minimizing food waste, ensuring food safety, and securing fair payment.

Join a pioneering and innovative company in the food and agriculture industry. A company on a mission, with offices all around the world and 1,700 talented colleagues from more than 32 different countries.