Assoc IT Desktop Support Spec

Work Location
Denmark, Copenhagen

Auto req ID
10135BR

Company Summary
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary
The Deltek Information Technology team provides technical support, services and applications to Deltek's global workforce. We are dedicated to finding innovative ways to help our employees maximize their productivity and exceed their business goals. If you're a world-class problem solver looking to be part a diverse, dynamic and collaborative team – join us as we power success for all of Deltek.

Position Responsibilities
Respond to technical desktop support incidents, user inquires, requests, and escalations via email or phone and provide functional support and assistance to a local and global user base, following specific processes and guidelines to ensure that tasks are completed consistently and efficiently.

Log all incoming requests in the incident tracking system and follow up on open tickets to ensure proper response and satisfactory resolution, keep detail-oriented documentation regarding problems and solutions, and keep the customer updated of the status and resolution times.

Image and configure laptops using SCCM/Autopilot.

Assist in create knowledge base articles to assist with troubleshooting and problem resolution.

Configure and send new hire equipment to onboarding staff.

Support maintenance of audio-visual equipment, including hook-up, configuration, parts replacement, and AV technology refresh recommendations.

Participate in tech refresh program to upgrade older systems.

Handle office technology equipment and update status in Asset Management system as equipment is deployed to or recovered from employees.

Assist with administration of mobile devices.

Participate in supporting IT requirements for large events such as conference/departmental meetings.

Qualifications
1+ years IT support experience preferred.

Professional verbal and written communication skills and interpersonal skills

Ability to analyze, troubleshoot, and problem solve.

Foundational knowledge of PC/MAC hardware, software, components, Microsoft products and operating systems, and basic troubleshooting.

Proficient in Microsoft products and operating systems.

Audio/Visual troubleshooting experience preferred

Familiarity with resolving remote connectivity issues

Ability to balance multiple priorities in a fast-paced environment a must

Ability to effectively engage with users, team members and management in a global and multi-cultural setting

Travel Requirements
No

Applicant Privacy Notice
Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.