Service minded IT-Supporter

Do you enjoy resolving IT issues while delivering high-quality service? Can you troubleshoot technical issues with confidence and maintain a customer-focused mindset? And do you possess the ability to respond swiftly to technical changes? Then, we would appreciate hearing from you!

Become Part of Our Group It Department In Lyngby
To ensure seamless IT support for our colleagues, we are looking for an IT Supporter to join our team. We are four skilled IT specialists supporting around 1900 colleagues at our Lyngby head office, delivering solutions that enhance innovation and productivity across COWI. From installing and configuring PCs to providing technical support for conference room technology, your work will directly affect our colleagues' daily operations.

Your key responsibilities will be:

• Registering and managing inquiries in ServiceNow
• Troubleshooting, testing, and configuring hardware and software
• Managing procurement, provisioning, and error handling for computers, tablets, and mobile devices
• Creating and maintaining user manuals and instructional videos
• Providing technical support for COWI applications and hardware equipment

Your skills. Our team. Together we design the future.
The first step to success in this role is that you are motivated to collaborate with the people around you, whether they are colleagues, partners or customers. Developing ties with others is something you do by acting respectfully and delivering on your promises. And you never get set in your ways but keep exploring new insights and ways to improve.

On top of that, you will have:

• A relevant IT background, ITIL certification, and previous experience
• A focused service mindset with problem-solving skills
• An engaged approach to learning and staying updated with IT trends
• The capability to collaborate effectively with colleagues while managing tasks efficiently
• Great communication skills in both Danish and English (written and spoken)

A place to work and so much more
At COWI, we work together with our customers to shape a sustainable and liveable world. We do it by applying our knowledge and curiosity – and sometimes even our motivation – to create the solutions the world needs today to enable a better tomorrow.
We value differences and development and cultivate an environment of belonging and having fun. Because that is what brings out the best in you, at work and at home.

With offices primarily located in Scandinavia, the UK, North America and India, we are currently 7,300 people who bring their knowledge in engineering, architecture, energy and environment into play.

What we also offer:

• An open and informal work environment with strong team collaboration
• Attractive job conditions and personalized benefit options
• Opportunities for continuous learning, skill development, and career growth
• A cooperative social environment that values knowledge sharing and teamwork

Got more questions?
If you have any unanswered questions about the role or what we have to offer, please reach out to Søren Andersen, HoD, Business Partnering & Onsite DK at sran@cowi.com.

Get to know us even better at our website, www.cowi.com, where you can learn more about our projects, our strategy, what we aim to accomplish and what life is like at COWI.

Diversity is fundamental to COWI, inclusion is key
We are committed to creating a respectful and fair work environment where all employees have a sense of belonging and equitable opportunities to thrive and grow. We ensure that our leaders are role models for inclusive leadership by cultivating a culture where diverse perspectives and thoughts are seen as strengths. And we take diversity and inclusion into account in all relevant decisions and processes and when setting teams and fora. We do it because it is part of our values and because it is simply the right thing to do.

Location: Lyngby