Manager of Client support Content

Copenhagen, Denmark

Manager of Client support Content (Digital Client Support area)

About the job
You will manage the Client support content team within the Digital Client Support area, which focuses on the digitalization of the customer support experience for the Saxo Group. The ‘Client support Content’ team focuses on creating and managing help articles and videos for our help.saxo website, which serves as the backbone for our AI assistant and platform support. You will be pivotal in enhancing the client journey by providing relevant, clear, and always up-to-date content to address any inquiries.

We aim to offer our clients world-class service and support through accurate, relevant, engaging, and client friendly content via our digital support channels (help.saxo website, chatbot/AI assistant, platform support features), ensuring they get the help they need to navigate through our wide range of products and services.

Among others you will be responsible for:

• Work closely with the Head of Digital Client Support to focus on the roadmap’s priorities and develop a solid team and stakeholders network.
• Manage a team of 3-4 students in charge of creating, managing and developing articles and videos.
• Manage the network of stakeholders representing local markets to ensure all content is localized for the different markets and languages in a structured and organized way.
• Ensure governance and quality of the service and support content.
• Utilize existing reports and data to measure self-help success in the different channels, defining priorities and plans to improve the performance and effectiveness of the content. Contribute to the creation of new dashboards.
• Keep the content up to date and aligned with the bank’s continuous development of products, platforms, and services.
• Developing AI and data driven method and approaches to create more relevant content for the self-help solutions
• Ensuring that the content we provide to our clients drives client experience and speaks in a client centric tone

Your profile
You have a passion for client experience and self-help, with a client-centric mindset that involves listening to the client’s voice and ensuring we have timely and relevant content to support the client digitally. You care about quality and details, and possess good people skills, knowing how to manage a team and workload in a hectic environment. You are organized and eager to deliver quality and effective content that can make a difference and positively improve the client experience. With good project management skills, you are proactive and can quickly take ownership of relevant tasks and projects. You seek constructive feedback and are ready to contribute innovative ideas to develop our support material. Your excellent level of English, both spoken and written, allows you to be hands-on and contribute to writing or reviewing content. You also have experience with content creation, which further enhances your ability to deliver impactful support material. While knowledge of financial markets and industry is beneficial, it is not a requirement. ​

Do you want to work for an extremely ambitious organisation at the cutting edge of banking and technology? You’ll be joining a company that:

• Continuously strives to improve the Saxo Experience and exceed our clients’ expectations
• Always invests in the future
• Builds unrivalled platforms for seasoned and experienced investors and wholesale clients that provide real-time access to global capital markets
• Consistently wins the highest accolades for our platforms, products and service

We get curious people invested in the world

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.

You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

How to apply :

Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!

Location: Headquarters