IT Support Trainee, Digital, Data and IT (DDI)

Are you passionate about technology and eager to kickstart your career in IT? GN is looking for a motivated and motivated IT Support Trainee to join our IT Service Desk team.

As a global company working with intelligent hearing, audio, video and gaming solutions, we pride ourselves on innovation and excellence, and we are looking for individuals who share our commitment to delivering exceptional customer experiences.

In this role, you will have the opportunity to learn from experienced IT professionals, gain hands-on experience in IT support, and develop your skills in a fast-paced environment.

The team you will be part of
Our IT Service Desk team within Digital, Data & IT (DDI), located at our headquarters in Ballerup, Denmark. In this role, you will be joining the onsite IT Service Desk team that provides support for any IT related issues across our business in the EMEA region.

Your contribution is appreciated, and you will primarily assist the onsite IT Support team with support, monitoring, maintenance, testing, and guidance of IT hardware and systems for our end users.

Your tasks include:

• Monitoring and supporting of tickets, which includes troubleshooting IT issues and follow-up on user requests
• Providing technical support across the company (this may be in person, through email, through ticket system, over the phone or remote support)
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Maintaining our IT spare stock and updating of our local inventory
• Handing out new IT equipment to end users and support with installing equipment onsite
• Auditing and maintaining of meeting rooms to ensure installed A/V equipment is updated and working

To perform well in the role, we imagine that you genuinely enjoy IT and have a passion for supporting your colleagues in the business. Most importantly, you should be eager to learn new technologies and not hesitate to take on new tasks. While experience with ServiceNow is an advantage, it is not a prerequisite. Strong communication skills in both Danish and English are essential for this role, as you will be interacting with a diverse range of users.

We encourage you to apply
Even if you don’t match all the above-mentioned skills, we welcome your application if you think you have transferrable skills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.

We are focused on an inclusive recruitment process
All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.

Should you have any special requirements for the interview, please let the Hiring Manager know upon accepting invitation to interview.

How to apply?
Use the ‘APPLY’ link no later than 30 April 2025. Applications are assessed on a continuous basis, so don’t wait to send yours.

On a time crunch? Feel free to only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.

If you would like to know more about the position, please contact Head of Global IT Service Desk, Tommy Skøtt, on +45 2779 0130 / tskoett@gn.com / https://www.linkedin.com/in/tommyskoett. Please only use LinkedIn for questions - apply on the Apply link due to GDPR, thanks.

Join us in bringing people closer
GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology that enhance the senses of hearing and sight. We enable people with hearing loss overcome real-life problems, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiasts.

We hope you will join us on this journey and look forward to receiving your application.

#LI-GNGroup

Location: Ballerup