Profil #227233

I hold the responsibility of managing and developing a portfolio of ten prominent international companies. As their trusted advisor, I play a crucial role in their IT transformation through the implementation of new and modern IT solutions. This entails strategic account planning, as well as effective management of our internal teams. Through the creation of a new and innovative strategy concept, I have not only exceeded my sales budget (index 166), but I have also achieved a customer satisfaction rating of 5.8 out of 6 in a recent survey.

focused on developing long-term relations with European clients in the renewables sector, ranging from asset owners to global IPPs. I managed the technical communication between our clients and engineers and cultivated new business opportunities within our SCADA software and service solutions.

I managed our CX Team with 12 multinational employees operating across our global markets with a customer base exceeding 1000 per year. My role entailed mentoring and creating the best working conditions for the CX team to deliver exceptional customer care and drive sales growth. Through comprehensive enhancements to the entire customer journey, we achieved a 10% growth in customers and a 18% rise in customer satisfaction.

I carried out activities related to sales, customer care and business development. Additionally, I held the responsibility of managing our Japanese partners and ski instructor courses. Within 5 years we expanded from a single ski instructor course to five courses with over 160 customers.