Developed Knauf process improvements that enhanced business efficiency and effectiveness overseeing customer Relationship Management for key account customers through effective processes, open communication channels, issues and escalating and reporting.
Identified business strategies that benefited and complimented the mission and vision of the company

Knauf is a multinational manufacture of drywall gypsum boards, the company sought my services when they decided to venture into East African Markets. I was the pioneer in establishing the companies business in the region. I developed key retail distribution networks that saw the growth of the company in the region to fully established entity in E.A. through successful leadership, coordination & planning ,excellent customer service and outstanding execution of all the field operations.

Provided product and inventory updates to front line customers service representative, coordinated with the relevant procurement departments for supply plans making sure stocks were up-to to-date.